FAQs
Client FAQs
1. How do I book a cleaning service?
You can book directly through our website by clicking “Book Now”, or call us at +27 63 407 6116. We’ll confirm your details and match you with a vetted cleaner in your area.
2. Do you bring your own cleaning products?
Yes, our cleaners arrive with their own supplies and equipment unless you request us to use yours.
3. How much notice do I need to give for a booking?
We recommend at least 24 hours’ notice to ensure we can match you with the right cleaner at your preferred time.
4. Can I schedule recurring cleanings?
Absolutely. We offer weekly, bi-weekly, and monthly cleaning plans for your convenience.
5. What happens if I’m not satisfied with the service?
Your satisfaction is our priority. Contact us within 24 hours, and we’ll arrange a follow-up to address your concerns.
6. Are your cleaners background checked?
Yes. Every cleaner is vetted, referenced, and trained before joining our platform.
Cleaner/Worker FAQs
1. How do I apply to become a cleaner?
Click on “Join Our Team” on our website, complete the Google Form, and upload your ID and references. Our team will review your application and contact you if selected.
2. Do I need experience to apply?
Experience is preferred but not required. We offer guidance and training for those who are new to professional cleaning.
3. Is there a registration fee?
No — joining Alakhe Group Holdings is completely free.
4. How will I get cleaning jobs?
Once onboarded, you’ll be added to our booking system and matched with jobs based on your location and availability.
5. How much can I earn?
Earnings depend on the type and frequency of jobs you take. We ensure fair pay for every cleaner.
6. Do I need my own transport?
It’s not mandatory, but having your own transport can help you reach more clients and accept jobs in different areas.
Contact Us for More Questions:
📧 info@alakhegroup.co.za | 📞 +27 63 407 6116